Standard catalog items can be returned within 14 days of delivery without giving a reason (Czech Civil Code § 1829). Fill in the form below — we will immediately e-mail you a confirmation of receipt.
We refund the full price including the original shipping within 14 days of withdrawal (not before we receive the goods back or you prove shipment), using the same payment method. Return shipping is paid by you.
Exception: personalized pieces with your own text are made to order (§ 1837(d) of the Czech Civil Code) — the withdrawal right does not apply to them. Your 24-month defect warranty is unaffected.